Support

I lost my license key

Your key came in a separate email from keys@atticdisk.com — search your mail for it, and check Spam. Can't find it? Write to support@atticdisk.com from the email you bought with, and we will send it again.

How do I move my key to another Mac?

On the old Mac open Attic › Settings › License and click Deactivate This Mac. On the new one choose Attic › Enter License Key…. One key works on 3 Macs at once; you can move it up to 3 times a month. If the old Mac is gone, write to us.

What does the free trial include?

Everything except unlimited deleting: scanning, hidden space, search, Quick Look. The first 3 deletions are free; the button shows how many are left.

Can I get a refund?

Yes, within 30 days of buying. See the refund policy.

I don't recognise a charge from LINK.COM

Attic is sold through Link, Stripe's checkout, so the statement says LINK.COM followed by Attic. If you didn't buy Attic, write to us or to Link support.

I bought Attic in the Mac App Store

Apple handles App Store purchases and refunds: ask for a refund at reportaproblem.apple.com. To restore the purchase on another Mac, use Restore Purchases in Attic's Settings. Questions about the app itself are welcome here.

How do I give Attic Full Disk Access?

Open System Settings › Privacy & Security › Full Disk Access, turn Attic on, then scan again. Attic also has a button that opens this page. Without access Attic still scans and shows what it couldn't read in the hidden space.

I deleted something I need

Attic only moves items to the Trash. Open the Trash in the Dock and choose Put Back.